As usual, the German warranty right applies to us.
Since we would like to help you individually and satisfactorily to continue enjoying your DOVO product, please write us an inquiry via the inquiry form.
We will then have a look how we can help you, taking into account the warranty law, goodwill or a repair.
The statutory warranty period of 12 months applies, in which it is assumed that the defect existed from the beginning. Thereafter, the consumer must prove that the defect existed from the beginning.
Only when sending in the proof of purchase we treat transactions as a case of warranty.
Incorrect use or incorrect handling are excluded from the warranty. Rust or stains on carbon steel products are typical for the product and are also excluded from the warranty.